Refund and Returns Policy
At Essentia Memoria, we want to ensure you are happy with your purchase. Our refund policy is designed to be transparent and fair.
Refund Window
Our refund and returns policy lasts 14 days. If 14 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.
Eligibility for Refunds
We offer a full refund for any reason within the 14-day period. Whether you have changed your mind or are not satisfied with the service/product, you are entitled to a refund.
To complete your refund, we require a receipt or proof of purchase.
Sale Items
All items, including those purchased during a sale or with a discount, are eligible for our 14-day refund policy.
How to Request a Refund
To initiate a refund, please contact us at:
contact@essentiamemoria.com
Once your request is received, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within a certain amount of days, depending on your bank's policies.
Late or Missing Refunds
If you haven't received a refund yet:
First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at the email above.
Exchanges
We replace items or provide technical support if they are defective or damaged. If you need an exchange, send us an email at:
contact@essentiamemoria.com
Contact Information
For any questions related to refunds and returns, please reach out to us:
Email: contact@essentiamemoria.com
Address: Guzelyurt, 2148. Street, No: 5/A, Esenyurt/Istanbul/Turkey